Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

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The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at

All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourselfWe use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experience

As you may know that, when you browse our website, it automatically places all data file called"cookies" on your computer. The data will help to identify you if you visit multiple pages on oursite at the same session. Hence we don't need to ask you for password on each page. Onceyou close the browser or logout, this cookie is no longer in effectIf you want to disable cookies, these benefits will be impacted

We guarantee that your personal information is protected. We store your info in secured server.Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info issaved on our system. We don’t share your personal information with any other third parties.

Please notice that the privacy policy maybe change in the future. When there is any changes wewill post it on this page or if the changes is important we will show you notification.If you have any question, please feel free to contact us

By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.